FAQ

What is Killer Merch and what does it have to do with Urban Yeti Records? 

Killer Merch is a full service merchandise company that Urban Yeti Records and other artists/brands use to design, manufacture, and ship their products to fans and companies world wide. You will notice products come directly from the Killer Merch warehouse, which is also home to our talented customer service team at info@killermerch.com.

We help artists and brands create amazing merchandise for both their individual web stores and retail stores- we even handle tour merchandise for live event needs! We handle all aspects of merchandise production, so your favorite artists and brands can focus on developing fresh, creative ideas for you! Visit us at www.killermerch.com for more info on our family of stores.  

How long does shipping take? 

Our hours of operation for both shipping and customer service are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major USA holidays. Orders will ship 1­-2 business day after you order. This does not include the time spent in transit! 

*NOTE: during new releases, holidays, etc. there can be an additional 2-4 business days of processing time.


Transit times will vary based upon a few different conditions, including but not limited to:
  • Total distance between us and you
  • Whether your parcel is a domestic (USA) or international (everywhere else) shipment
  • What delivery method you select
ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee. 

DOMESTIC:
  • USPS First Class: 7-10 Business Days
  • USPS Priority Mail: 5-7 Business Days($100 worth of insurance included)
  • FedEx Ground: 3-5 Business Days ($100 worth of insurance included)
  • FedEx 2 Day: 2 Business Days (Guaranteed transit time, $100 worth of insurance included)
INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):
  • USPS First Class: 4-15 Business Days ($100 worth of insurance included)
  • FedEx Ground: 3-10 Business Days (Only available in Canada, $100 worth of insurance included)
  • FedEx International Economy: 3-10 Business Days ($100 worth of insurance included)
  • FedEx International Priority: 1-5 Business Days ($100 worth of insurance included)
Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number. 

How much is shipping?
All shipping rates will vary depending on a few different factors, some of which include:
  • Domestic vs International shipments
  • Total weight of package
  • Selected shipping method

WHY DON'T YOU OFFER MEDIA MAIL?

We are aware some companies choose to offer 'Media Mail' as a shipping option for things such as vinyl records and CD's. We have chosen not to simply because more often than not this service leads to packages taking 10+ business days to be delivered. When paired with the fact this is time spent in the elements, these items often become warped and/or damaged in transit with no insurance option available to the customer.

This service as defined by USPS is a low-tier, bottom priority service. We believe this is why in the past we've seen packages delivered in heavily damaged conditions, which have included bent jacket corners, cracked jewel cases, pressure cracks on vinyl records as well as media completely broken in half. Ultimately these aren't desirable results for us as collectors, therefore we don't feel comfortable offering this to other collectors.

    We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.